In quest to reduce bias in hiring, AI may help and hurt
Finding just the right person to fill a job is tricky. Sometimes, employers struggle with a dearth of suitable candidates. Other times, too many applicants make vetting overwhelming. Of course, artificial intelligence (AI) software helps. Or does it? When sifting through applications, can employers trust AI to be objective? Or does human bias find its way into the AI-driven tools employers are increasingly turning to? Even though AI shows promise, employers need to be on guard for kinks that still need to be worked out.
AI at its best
Employers are looking to AI to help them hire people who will make up a diverse workforce. AI can analyze applications quickly, and in a perfect world, it's immune from human bias. A June 2019 Fortune article highlights four ways AI can aid an employer's diversity efforts: