Newest forms of AI putting HR pros on notice: It’s a brave, new world

The buzz about ChatGPT has been swirling for a few months now. The artificial intelligence (AI) chatbot capable of composing answers to all kinds of questions effortlessly and instantly is being touted as the iPhone moment for AI and even likened to the Industrial Revolution. Much of the talk has centered on its use in academic settings, where some consider it a new way to cheat and others want to help students understand how it can be used properly.

But the potential goes far beyond classrooms and certainly could shake up the employment realm. In fact, HR professionals are excited about passing off some time-consuming tasks, but also worried about a chatbot putting them out of a job. Regardless of how people think now, the impact of ChatGPT and new AI products sure to follow are going to take some serious—and human—thinking.

Potential uses

ChatGPT is capable of “learning” and summarizing a wealth of information on all manner of topics. The more it’s used, the more it will learn.

Every day, HR professionals field questions from employees about benefits, company policies, and more. They recite the same information over and over and might appreciate an AI solution to such tedious tasks.

Recruiting and hiring also is always a challenge. Maybe the bot can help develop a brilliant plan. In addition, onboarding approaches, job descriptions, training strategies, and more may be made easier with an AI solution.