Sympathy needed for greeting card maker potentially liable for nonemployee's conduct

Regular readers of the newsletter are aware employers must ensure inappropriate conduct by a customer or vendor isn't creating a hostile work environment (see "Costco learns customer may not always be right" in the March 2016 issue of Illinois Employment Law Letter). One Illinois employer recently learned about the obligation the hard way—by being sued. As many Illinois businesses spill into the sixth month of working remotely because of the pandemic, the case is an important reminder that harassment can occur not only by nonemployees but also outside the four corners of the workplace.

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