Employee-centered complaint intake: new approach for changing times?

The #MeToo movement and changing expectations for the quality of workplace harassment investigations should inspire employers to learn more about trauma-informed investigation techniques. This article will briefly summarize pertinent neurobiology of trauma-related issues, then take a step back and address how a crucial but often overlooked part of the investigation process—the initial intake of a complaint—could also be enhanced by the adoption of a similarly employee-centered approach.

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